Job Description

Location: University of Utah- SALT LAKE CITY, UT

Salary: $70,000-80,000

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Chartwells Higher Education is seeking a Director of Technology on the beautiful campus of the UNIVERSITY OF UTAH. In this key leadership role, you will be responsible for the strategic oversight, implementation, integration, and day-to-day support of all technology systems supporting campus dining operations. This person ensures seamless functionality across point-of-sale (POS) platforms, mobile ordering systems, network connectivity, system integrations, and dining-specific hardware, while aligning Chartwells’ technology ecosystem with University systems and standards. This position serves as the primary technology liaison between Chartwells, the University, and third-party vendors, ensuring reliable operations, data integrity, cybersecurity compliance, and an exceptional student and guest experience.

• Protecting revenue and service continuity
• Enhancing student satisfaction and digital engagement
• Reducing operational friction for frontline teams
• Ensuring seamless integration between Chartwells and University systems

Key Competencies

• Operational mindset with strong technical depth
• Calm, decisive leadership during system outages
• Strong communication across technical and non-technical teams
• Vendor and contract management expertise
• Data-driven problem solving
• Ability to balance innovation with operational reliability

Required Qualifications

• Bachelor’s degree in Information Technology, Systems Engineering, Hospitality Management, or related field (or equivalent experience).
• 5–8+ years of experience managing technology in food service, hospitality, retail, or higher education environments.
• Hands-on experience with:
• POS systems and mobile ordering platforms
• Dining or retail hardware ecosystems
• Network and connectivity troubleshooting
• Strong understanding of API integrations, data flows, and system interoperability.
• Proven ability to translate technical concepts into operational solutions.

Preferred Qualifications

• Experience supporting higher education dining or auxiliary services environments.
• Familiarity with Chartwells or Compass Group technology platforms.
• Working knowledge of:
• Student card systems and meal plans
• Financial reconciliation and settlement processes
• Cloud-based SaaS platforms
• Demonstrated success managing cross-functional stakeholders in matrixed organizations.

RESPONSIBILITES

Technology Strategy & Leadership

• Own and execute the dining technology roadmap in alignment with Chartwells standards and University IT governance.
• Evaluate emerging technologies (mobile ordering, kiosks, AI-driven forecasting, robotics, loyalty platforms) for operational and student experience enhancements.
• Serve as the senior technology advisor for dining leadership, providing risk assessments, ROI analysis, and implementation recommendations.

POS, Mobile Ordering & Digital Platforms

• Oversee all POS systems, including configuration, updates, security, and troubleshooting across all dining locations.
• Manage mobile ordering platforms, ensuring:
• Hardware reliability (tablets, kiosks, printers, bump bars)
• Software uptime and performance
• Accurate menu, pricing, tax, and tender configurations
• Lead deployment, testing, and optimization of new technology rollouts.
• Serve as escalation point for critical system outages impacting service or revenue.

Hardware, Network & Connectivity Support

• Ensure reliable Wi-Fi and network connectivity across all dining facilities in coordination with University IT.
• Support troubleshooting of:
• Network latency or outages impacting POS/mobile ordering
• Peripheral devices (card readers, printers, scanners, kitchen display systems)
• Maintain asset inventory, lifecycle management, and replacement planning for dining technology hardware.

Systems Integration & Data Management

• Lead and maintain system integrations between Chartwells and University platforms, including:
• Student ID / card systems
• Meal plan and flex dollar platforms
• Financial, accounting, and reporting systems
• Support and oversee API integrations, data feeds, and middleware solutions.
• Ensure data accuracy, reconciliation, and compliance with University and Chartwells standards.

Partner with Finance to resolve transaction discrepancies, reporting variances, and settlement issues

Vendor & Stakeholder Management

• Act as primary point of contact for dining technology vendors (POS providers, mobile ordering platforms, hardware suppliers).
• Manage vendor performance, SLAs, and escalation paths.
• Coordinate closely with:
• University IT & Card Services
• Housing & Auxiliary Services
• Chartwells Technology, Innovation, and Finance team

Security, Compliance & Risk Management

• Ensure compliance with:
• PCI standards
• University cybersecurity requirements
• Chartwells IT and data governance policies
• Support audits, system access controls, and incident response procedures.
• Identify and mitigate operational and financial risk related to technology failures.

  Operational Support & Training

  • Develop and maintain SOPs for technology use, troubleshooting, and escalation.
  • Train managers and frontline teams on technology systems and best practices.
  • Ensure technology solutions support high-volume, peak-period food service operations without disruption.
  • Provide on-site and remote support during critical service periods as needed.

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1512901

Chartwells HE 

SARA C ST CLAIR 

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