Job Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

To look after the security, safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts.

• Primarily responsible for ensuring the safety of guests, employees, property and hotel assets.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Consistently offer professional, friendly and engaging service
• Patrol Hotel grounds
• Be alert for fire hazards, unsafe work practices and unsafe conditions and take appropriate action in addressing.
• Be able to act according to all Emergency Response Plans
• Perform Safe and Lock Out assist
• Maintain good public relations with guests
• Report for duty shift starting time
• Be present at all daily briefings and de-briefings
• Know the position and name of every Security and Safety Officer on shift
• Maintain follow up action to ensure adherence to schedules and work standards
• Be alert for any unusual occurrences and take appropriate action
• Make detailed and accurate reports of all occurrences/incidents during your shift.
• Fill in all incident/accident/end of shift reports without fail after every shift
• Attend to all other relevant paperwork as needed
• When reporting for or finishing duty, Security and Safety Officers will notify the Security and Safety Supervisor/Director.
• Security and Safety Officers will not discuss/ divulge department details/ information to any other colleagues/outsider/ media failing which defaulter’s services will be subject to Progressive Corrective Action up to and including dismissal.
• Security and Safety Officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s policies and procedures.
• Other duties as assigned

Dispatch Responsibilities:

• Monitors Fire Panel and dispatches Emergency Response team when activated.
• Receives emergency and non emergency calls for service from employees and guest with respect to safety, security and hotel operations.
• Determines appropriate response in accordance with established procedures and assessment of the situation.
• Dispatches Security and Safety Officers in response to calls for service.
• Maintains accurate records including, but not limited to, camera monitoring, shift activity log, software programs, etc.
• Record all calls and radio messages in MS Shift and on dispatch log
• Control and document the issuance of keys and radios
• Control entry and exit of the resort service entrance gates
• Monitors the CCTV cameras
• Logging in and out Visitors of the property
• Receives calls for Lost and found and records them in MS Shift
• Receives calls and complaints regarding service and assistance and refers them to the appropriate department.
• Pass-on all information to oncoming Dispatch Officer
• Monitors status of weather, public safety, Civil Defense & HPD Alerts.
• Requests back-up or follow-up assistance from the Hawaii County Police Department, Hawaii County Fire Department, and other agencies as necessary.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Must be of the age that meets the legal drinking of alcohol and in good physical condition
• High School education, Hospitality Security and Law course preferred or minimum three years in security in the hospitality industry
• Previous experience in security role required
• Computer literate in Microsoft window applications required
• State of Hawai’i Guard Employee License
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fire safety & First Aid certification
• Strong leadership and communication skills
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Certification in CPR First Aid Required
• Computer literate in Microsoft window applications required.
• Meet the minimum security license requirements for Hawaii

Additional Information

Hourly Rate: $32.09 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid

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