Job Description

Remote Customer Service Representative - Bilingual (Full-Time)
Disabled Veteran Solutions (DVS)

A Role Where Professionalism Meets Purpose

Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment.

Start Date: May 18, 2026
Initial training will take place during your first two weeks.

What You'll Be Doing

In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs.

Your day-to-day will include:

• Answering inbound calls and delivering a professional, customer-focused experience
• Assisting with basic technical troubleshooting and submitting support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all interactions, including questions, concerns, and outcomes
• Following up with customers to ensure issues are resolved
• Managing multiple tasks while maintaining attention to detail and consistency

This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart.

What We're Looking For

We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment.

• High school diploma or GED required; additional education is a plus
• Customer service experience, especially in call-driven or high-volume environments
• Strong communication skills with the ability to build rapport quickly
• Comfort with basic technical troubleshooting and system navigation
• Ability to work independently while staying aligned with team expectations
• Willingness to complete an extensive credentialing and background check process

Nice to Have:

• Bilingual (English/Spanish) skills

What You'll Need to Work From Home

• Reliable high-speed internet
• A quiet, distraction-free workspace
• Confidence navigating computer systems and multitasking
• DVS will provide your computer and monitor; you'll provide a USB-wired headset

Schedule & Training

• Training: 9:00 AM - 4:30 PM EST (first two weeks)
• Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST
• Saturday: 8:00 AM - 12:00 PM EST

This is a full-time position that requires consistent attendance and reliability.

Why DVS

Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services.

We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported.

If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply.

A pre-employment drug screening and criminal background check are required prior to employment.

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