Remote chat and email support Job at Meyer Plastics Inc, Jacksonville, FL

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  • Meyer Plastics Inc
  • Jacksonville, FL

Job Description

Job Description: Remote Chat and Email Support at Meyer Plastics Inc

Job Responsibilities:

  • Provide chat and email support to customers regarding plastic products and services offered by Meyer Plastics Inc
  • Address customer inquiries, concerns, and issues in a timely and professional manner
  • Assist customers with placing orders, tracking shipments, and resolving payment issues
  • Collaborate with internal teams to escalate complex customer issues and ensure timely resolution
  • Maintain accurate records of customer interactions and transactions
  • Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Essential Qualifications:

  • Excellent written communication skills in English
  • Customer service oriented with a friendly and empathetic approach
  • Ability to multitask, prioritize, and manage time effectively
  • Basic computer skills and proficiency in using chat and email platforms
  • Attention to detail and problem-solving skills
  • Ability to work independently in a remote setting

Desired Experience:

  • Previous experience in customer service or support roles
  • Experience in handling customer inquiries via chat and email
  • Experience in the plastics industry or related field is a plus

Salary & Benefits:

  • Salary Range: $25 - $29 per hour
  • Contractual position with 1 headcount
  • Opportunity to work remotely from any location
  • Potential for growth and learning in a dynamic industry
  • Collaborative team environment
  • Training and development opportunities

Job Tags

Hourly pay, Remote work

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