Job Description

Patience Services Technical Manager

Across the life sciences and health care ecosystem, you'll find courageous innovators developing therapies, treatments, devices, and cures to address society's most pressing health challenges and advance wellness for all. Alongside them stands Deloitte's Life Sciences & Health Care practice, where our leaders work side-by-side with clients to orchestrate and deliver the business of science and health. Through deep industry experience, transformative strategies, trusted and flexible approaches, and the power of emerging technologies, we help foster innovation, accelerate action, and create meaningful connections that support a digitally enabled, consumer-centered, and equitable future of health-starting today.

Join the team as a Patient Services Technical Manager to play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions

Recruiting for this role ends on August 31, 2026

Work you'll do

As a Patience Services Technical Manager, you will be responsible for:

• Leading and delivering small engagements, or components of large, complex engagements for healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development.
• Crafting solutions for clients using a combination of direct management and hands-on delivery
• Guide and overseeing the quality of your team's deliverables and recommendations
• Managing day-to-day stakeholder relationships.
• Contributing to Deloitte's thought leadership
• Play a significant role in business development activities
• Owning responsibility for the development of junior staff.

The successful candidate will possess these skills:

• Curiosity, analytical mindset, and confidence- with a natural drive to exceed immediate project requirements and overcome obstacles.
• A genuine passion for the life sciences industry
• Relationship-building, leadership, and communication skills
• A strong commitment to continuous personal improvement, with a proactive approach to developing new skills and perspectives
• Experience coordinating with globally located teams
• Experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

• Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
• 6+ years of experience in Healthcare and/or Life Sciences Patient Services Consulting
• 4 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Advanced degree (e.g., MHA, MBA)
• Salesforce Health Cloud or Life Sciences Cloud Certification
• 4 years of experience with Patient Data platforms and familiarity with connectivity to platforms like data bricks
• 4 years of experience Patient CRM platforms; Salesforce
• 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
• Experience defining personas, user journeys, and product features for life sciences patient services clients
• Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
• SAFe, PMP, PMI, or Agile certifications
• SQL, Power BI, Tableau data analytics skills

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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