Job Description

The Hilton Waikoloa Village is currently seeking a dynamic Lead Recreation Attendant to join our amazing best in class team where you will contribute to the overall success of the department and resort as a whole. We encourage you to take advantage of the opportunity to become a vital part of the Hilton team that has been named Great Place to Work eight years straight!!

Located on the stunning scenic Kohala Coast is where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, you will find our Aloha Spirit throughout every corner of our property. This wonderful property has a total of 63 acres to work with including 6 pools, 4 water slides an ocean fed lagoon with water toys and activities as well as 72 cabanas.

The ideal candidate will possess the following attributes:

1 year customer service background in a fast paced environment ideal.

A service heart to deliver a high level of service to our guests and team members.

Ability to work outdoors during any season climate.

Shift Pattern: 10-hour shift (Schedule shell: 7am - 8:30pm) 4 days a week that would include weekdays, weekends, and holidays is required.

Hourly Pay: $23.00 based on applicable and specialized experience and location

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
  *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

A Lead Recreational Attendant is responsible for assisting the Recreation Manager with the coordination of all guest activities.

• Enthusiastically hosts key entertainment and other revenue/non-revenue programs and events, including but not limited to trivia events, sports and deck games, pool events, children's events, and other events. Provides a positive first impression to every guest through a warm, welcoming individual greeting.
• Assist guests in their needs related to the pool area, including but not limited to responding to guest requests, comments, and concerns in a timely manner, assisting guests with rental of clam shell cabanas, luxury loveseats, and luxury bed.
• Maintain cleanliness of general pool area and program areas, including picking up trash as needed, collecting towels as needed.
• Spends an appropriate amount of time each day in the company of guests, developing rapport and engaging in conversations.
• Inform the guests of the day’s activities and explains each event.
• Enter pool at a depth of 4 feet on a daily basis.
• Maintain supplies, ordering proper materials for crafts, activities, and cabanas. Develop materials for special activities and programs as required.

What are we looking for?

• Previous experience in Recreation and/or Program/Event planning required
• Minimum 1 year of Customer Service experience preferred
• Supervisory experience preferred
• Hotel experience preferred
• High School diploma or equivalent preferred.
• Ability to obtain Tuberculosis Clearance Certificate
• Ability to obtain CPR Certificate and First Aid training
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
• No relocation or visa sponsorship is available for this position; only applicants residing locally will be considered

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge and ability to lead guest programs and events.
• Ability to maintain an engaging presence both on and off stage and entertains guests in a likeable, professional manner.
• Ability to speak energetically and clearly in a public setting with or without a microphone to an audience of any size. Ability to adjust presentation to audience size.
• Ability to read, listen and communicate in English, both verbally and in writing.
• Ability to handle cash and credit transactions.
• Ability to travel throughout the facility during the shift.
• Ability to operate office equipment (copy machines, fax machines, computers, etc.)
• Ability to effectively interact with guests or other employees, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve concerns.
• Must be flexible and adapt easily.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

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