Job Description

:
Job ID: 2316213
Location: WASHINGTON, DC, US
Date Posted: 2025-12-05
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
Interface with customers at an on-site location taking scheduled appointments and walk-ins.
Assist customers with mobile device provisioning, activation, and enrollment.
Assist customers with updating the operating system on Apple and Android devices.
RSA soft and hard tokens (assigning, replacing, inventory management, etc).
Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
Qualifications
Required Education & Experience
AA Degree in related discipline and one year of related experience; Or, High School and up to two (2) years of related IT or customer service experience.
Basic knowledge of ServiceNow or other ticketing systems.
Basic knowledge of Microsoft Windows 10 workstations.
Ability to work in a fast-paced environment.
Ability to follow standard operating procedures and comply with data entry standards.
Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Required Clearance
US Citizenship.
Ability to obtain Secret clearance.
Desired Experience & Certifications
Basic knowledge of mobile device platforms (iOS and Android).
Basic knowledge of Active Directory.
Basic knowledge of Microsoft Azure.
Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
CompTIA A+, Network+, Security+.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Job Tags

Full time, Remote work, Shift work, Weekend work, Day shift

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IT Site Support Job at SAIC, Washington DC

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