Customer Service Representative Job at Stratford Davis, Frederick, MD

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  • Stratford Davis
  • Frederick, MD

Job Description

Introduction

We are currently hiring a dependable and detail-oriented Customer Support Representative to join our team in a structured, full-time role. This position is ideal for individuals who value consistency, clear expectations, and the opportunity to build strong customer service skills in a professional environment. If you are someone who takes pride in being reliable, communicating clearly, and helping others resolve concerns efficiently, this opportunity offers a solid foundation for long-term growth.

This role is designed around a fixed weekly schedule and compensation model, providing stability and predictability while still allowing room for additional earning potential through approved overtime.

Role Overview

As a Customer Support Representative, you will be responsible for managing incoming customer interactions across email, chat, and occasional phone support. Your primary focus will be to ensure that each customer inquiry is addressed thoroughly, accurately, and in a timely manner.

You will assist customers with general questions, account-related concerns, and basic troubleshooting. In addition, you will document each interaction, follow internal processes, and escalate more complex issues to the appropriate team when necessary. Maintaining professionalism, patience, and clarity in every interaction is essential.

This is a full-time role requiring 40 hours per week , with a fixed schedule of 8:00 AM to 5:00 PM EST . Consistency in attendance and performance is critical, as this role supports ongoing daily operations. Overtime opportunities may be available upon request and must be approved by a Supervisor.

Requirements

  • Strong written and verbal communication skills
  • Ability to follow structured workflows and company guidelines
  • Reliable attendance and commitment to a full-time schedule
  • Basic computer proficiency and ability to learn new systems quickly
  • Strong attention to detail and accuracy in documentation
  • Ability to remain calm and professional when handling customer concerns
  • Self-discipline and accountability in a structured work environment
  • Previous customer service experience is a plus, but not required

Benefits

  • Guaranteed $600 weekly pay based on a 40-hour workweek
  • Consistent, full-time schedule (8 AM – 5 PM EST Monday-Friday)
  • Opportunity for overtime with Supervisor approval
  • Paid onboarding and training to ensure success in the role
  • Stable workload with clearly defined responsibilities
  • Supportive team environment with accessible leadership
  • Opportunities for advancement into senior or specialized roles
  • Skill development in communication, problem-solving, and customer relations
  • Optional access to healthcare and life insurance exchange options

This position is well-suited for individuals looking for a steady role with clear expectations, reliable income, and the opportunity to grow within a structured customer support environment.

Requirements


Benefits


Job Tags

Weekly pay, Full time, Currently hiring, Monday to Friday

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