COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech Job at Boston University, Boston, MA

dEdyNklqWnB4Wm1MaHEvMkFmdFJMM3hLRnc9PQ==
  • Boston University
  • Boston, MA

Job Description

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will: 

  • Advocate for our client's technology needs.
  • Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
  • Be an application administrator or backup for multiple services.
  • Provide expert level support for several technologies.
  • Work onsite with the possibility for periodic remote days as coverage allows.
  • Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
  • You may require being on call and working evening, weekend and/or holiday hours.

Required Skills

You Will Have:

  • 3 or more years of experience in a related technology environment.
  • Bachelor's Degree in related field preferred.
  • Experience supporting environments on both Windows and macOS platforms.
  • Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
  • A valid driver's license. You Can:
  • Explain tech clearly and listen with empathy.
  • Deliver patient, professional support every time.
  • Adapt fast and resolves issues efficiently.
  • Collaborates smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

Job Tags

Full time, Work at office, Weekend work, Afternoon shift

Similar Jobs

Gpac

Embalmer Job at Gpac

A well-established, family-owned Funeral Home is seeking an Embalmer to join their growing team! This is the perfect opportunity for someone who is looking to take the next step in their career and continue to expand their knowledge in all aspects of the position. The ideal... 

NHBlacklabs Delivery

Amazon Delivery Driver - Hooksett, NH Job at NHBlacklabs Delivery

 ...Delivery Driver - Flexible Schedules & High-Performance Team Opportunity! NHBlacklabs Delivery LLC A proud Veteran-owned company...  ...Drivers to join our dynamic crew! We're partnering with giants like Amazon to deliver packages safely and swiftly to homes and businesses... 

NBCUniversal

Production Assistant, Morning News NOW Job at NBCUniversal

 ...to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and...  ...Description Morning News NOW is looking for a Production Assistant who is willing to work overnight/early morning hours and... 

Gotham Enterprises Ltd

Licensed Clinical Social Worker (LCSW) Job at Gotham Enterprises Ltd

 ...clients managing a range of mental health needs. You will evaluate...  ...therapists who want steady, focused work in a remote setting....  ...Benefits ~2 weeks PTO ~ Health Insurance ~401K Plan with 3% Company Match...  ...focus, and room to do strong clinical work from home.... 

Peterson Dental Laboratory, Inc

Dental Lab Technician CadCam Scanning Job at Peterson Dental Laboratory, Inc

 ...Job Title: Dental Lab Scan Technician Salary: $16-25 (interview Determined) Job Type & Schedule: Full Time Monday-Friday 8:00AM-5:00PM About the Position We are looking for a Dental Lab Scan Technician. This person will be responsible for digitizing ("...