Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the  backbone of California’s health care safety net. Our success is  made possible by the hard work of more than 4,800 DHCS team  members and through collaboration with the federal government  and other state agencies, counties, and partners for the care of  low-income families, children, pregnant women, older adults, and  persons with disabilities. This is an exciting opportunity to join  our diverse team in the following role. If you are interested in  joining our team, apply today!

About this Role:

In this role, the OCR Supervisor I is responsible for overseeing the intake and investigation of discrimination complaints within DHCS and its contracted agencies. This includes matters related to Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA), Section 1557 of the Affordable Care Act, and other applicable federal and state civil rights laws. The position supports OCR’s Language Access and Civil Rights Compliance (CRC) programs by ensuring adherence to civil rights requirements and regulatory standards.

The incumbent investigates allegations of discrimination involving Medi-Cal applicants and beneficiaries, including concerns related to eligibility, benefits, and services provided by DHCS, managed care plans, county health plans, and contracted providers. The analyst also reviews discrimination grievance reports submitted by these entities.

This position serves as the Department’s Reasonable Accommodation (RA) and Religious Accommodation (RE) Coordinator, providing timely and effective guidance to DHCS staff and the public. The analyst manages complex, sensitive, and confidential RA/RE requests and works closely with the Procurement and Contracting Division throughout the contracting and procurement process. Responsibilities also include managing OCR agreements, conducting reviews and analyses, preparing invoices for payment, and monitoring expenditures on contracts and purchase orders.

Additional duties may include coordinating bilingual services, supporting the annual Workforce Analysis (WFA), assisting with the Upward Mobility Program (UMP), serving as OCR’s liaison for executive-level drills, and acting as a backup liaison to the Disability Advisory Committee (DAC). Travel statewide, including overnight, of up to 10% of the time by airplane, train, automobile, and other transportation methods may be required to perform job-related tasks. Travel-related duties are dependent upon workload and operational need.

Have questions and/or need assistance?  Contact [email protected] , we are here to help walk you  through the state hiring process!

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

This classification was previously known as the Staff Services Manager I classification and is now referred to as the Supervisor I classification, effective January 1, 2026. *See the impacted classifications here .

You will find additional information about the job in the .

Working Conditions

Please see the Telework Information section below for telework details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following  simple steps:

1. Review the education and experience minimum  qualifications (MQ) of the Supervisor and Manager Series . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state  application by clicking “Apply Now” above. See below for  detailed application instructions.
3. Submit your application package with all required  documents, which include the statement of qualifications - see the "Required Application Package  Documents" section below.
4. Once you have applied, take the Supervisor I Examination.

If using education to meet classification MQ pattern:

Education: If you are meeting minimum qualifications with  education, you must include a copy of your diploma/degree  and/or unofficial/informal transcripts for verification. Official  transcripts may be required upon appointment. 

Statement of Qualifications  Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. The SOQ must be no more than one page in length and using 12-point Arial font. You must indicate your Full Name and Job Control Number at the top right corner.

• Describe your education, training, and/or experience relevant to the duties listed in the duty statement that make you an ideal candidate for this position. Please provide specific examples.

Candidates who do not complete and submit an SOQ may not be considered for this position.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Telework Information

This position may be eligible for telework up to three days per week and is required to report in-person and site-based a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Governm ent Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Ave, Sacramento, CA 95814.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Refer to the Statement of Qualifications Requirement Section for instructions.

Job Tags

Permanent employment, Full time, Contract work, Work at office, Remote work, Night shift, 2 days per week, 3 days per week

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