Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Job Summary:

We are seeking a detail-oriented and analytical Capital Markets Mortgage Lock Desk Analyst to join our team. This role supports the mortgage pipeline management process by reviewing loan pricing, implementing lock desk operations, and coordination with internal teams and external investors. The ideal candidate will have a general understanding of capital markets, and interest rate trends, combined with excellent problem-solving skills and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Pipeline Management: Monitor and manage the mortgage loan pipeline, ensuring accurate pricing, locking, and extensions in accordance with company policies and market conditions.
• Loan Lock Administration: Process borrower rate locks, extensions, re-locks, and cancellations efficiently and accurately while maintaining compliance with investor guidelines and secondary market standards.
• Investor Coordination: Collaborate with secondary market investors and internal sales teams to confirm loan eligibility, lock confirmations, and delivery requirements.
• Data Integrity: Maintain and update lock desk systems, ensuring data accuracy across platforms; troubleshoot discrepancies and resolve issues promptly.
• Risk Mitigation: Identify and escalate potential risks related to rate locks, and pipeline fallout to senior management.
• Customer Service: Act as a point of contact for loan officers, processors, and underwriters regarding lock inquiries, policies, and procedures.

Qualifications:

• Education: Bachelor’s degree in Finance, Economics, Business, or a related field preferred (or equivalent experience).
• Experience: 1-3 years of experience in mortgage banking, capital markets, secondary marketing, or lock desk operations.
• Technical Skills: Proficiency in mortgage loan origination systems and Microsoft Office Suite (Excel expertise required); familiarity with pricing engines and data analysis tools is a plus.
• Knowledge: Understanding of mortgage products, and general knowledge of  interest rate risk, and secondary market operations a plus.
• Analytical Skills: Ability to interpret loan pricing scenario data, and make data-driven decisions.
• Communication: Excellent verbal and written communication skills to interact with internal teams and external partners effectively.
• Detail-Oriented: High level of accuracy and attention to detail in a deadline-driven environment.

Preferred Skills:

• Familiarity with investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae).
• Ability to adapt to changing market conditions and multitask under pressure.

Work Environment:

• Full-time in office position.
• Fast-paced setting requiring adaptability to fluctuating market conditions and deadlines.
• Lock desk is staffed from 8:30AM – 8:00 PM ET.  May require availability to work 11:30-8 PM ET shift occasionally

Compensation:

• Competitive salary commensurate with experience.
• Benefits package including health insurance, retirement plans, and performance-based bonuses.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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