Job Description

Hello All,

Greetings from Rootshell Inc.

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Analytics PM / Virtual Assistant for one of our client, Please share your resume with current location & full contact info

Role: Analytics PM / Virtual Assistant

Location: Remote

JD:

We are looking for an Analytics PM / Virtual Assistant to support cross-functional teams by building and maintaining Salesforce dashboards, reports, and operational analytics. The role will focus on delivering real-time visibility into key business metrics for stakeholders including GVCC, Customer Success Managers (CSMs), and network operations teams.

This is a contract-based role ideal for someone who is highly organized, analytical, proactive, and comfortable working with large datasets and stakeholder requests in a fast-paced environment.

Key Responsibilities Salesforce Reporting & Dashboard Management

• Design, build, and maintain Salesforce dashboards and reports for operational and executive visibility.
• Create automated reporting workflows and scheduled reports.
• Develop KPI tracking dashboards for:
  • Customer success metrics
  • Ticket resolution performance
  • Network operations health
  • SLA adherence
  • Escalation trends
  • Revenue and account activity
• Ensure dashboard accuracy, consistency, and usability across teams.

Analytics & Data Insights

• Analyze operational and customer data to identify trends, bottlenecks, and improvement opportunities.
• Convert raw data into actionable insights for leadership and operations teams.
• Prepare weekly/monthly business review reports and presentations.
• Support ad hoc data analysis requests from stakeholders.

With regards,

Naveen | Sr. Talent Acquisition

Rootshell Enterprise Technologies Inc.

[email protected] |

Job Tags

Full time, Contract work, Remote work

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